Shipping Policy

Processing Time

Standard orders:

• 1-2 business days for processing
• Orders placed on weekends/holidays ship next business day
• Custom orders: 2-4 weeks (timeline provided at order)
• You'll receive a tracking number via email once shipped

Domestic Shipping (USA)

We offer multiple shipping options:

International Shipping

We ship to most countries worldwide:

• Shipping cost calculated at checkout based on destination
• Typical delivery: 7-14 business days
• Expedited options available
• Customs and duties are buyer's responsibility
• All international orders require signature confirmation

Packaging & Security

Your jewelry is our priority:

• All items shipped in secure, tamper-proof boxes
• Cushioned and protected packaging
• Discreet labeling (does not indicate contents)
• Fully insured by default (up to $2,500)
• Higher values available upon request
• All shipments require signature confirmation for items over $500

Tracking & Delivery Confirmation

You'll receive:

• Email notification with tracking number upon shipment
• Real-time tracking available on carrier website
• Delivery confirmation upon receipt
• SMS alerts available (optional)

Lost or Damaged in Transit

If your package is lost or damaged:

• Contact us within 48 hours of delivery date
• Provide photos and tracking information
• We will file claim with carrier
• Replacement or full refund issued upon claim resolution

Delivery Issues

If package is not delivered by expected date:

• Check tracking number for updates
• Contact carrier if delayed beyond 7 days
• We will assist with carrier investigation
• If undeliverable after 30 days, full refund or replacement

Return Shipping

For returns or exchanges:

• We provide prepaid return shipping label
• Drop off at any carrier location
• Tracking provided for return shipment
• Refunds processed upon receipt and inspection

Shipping Restrictions

Please note:

• Cannot ship to P.O. boxes for orders over $100
• Military APO addresses available
• Some international destinations may have restrictions
• Contact us for special shipping requests

Contact Us

For shipping inquiries, please visit our support page at /support.